OSI Warranty

OSI Hardware’s Lifetime Warranty

  • True Lifetime Warranty
    OSI Hardware OSI understands that network uptime is mission critical for any business, and our warranty is designed with that in mind. OSI offers a true lifetime warranty on all of our used and unused equipment.
  • Dedicated Technical Support
    If you experience an equipment failure within one year of purchase, our technical engineering support team will either solve your problem over the phone with a sense of urgency, or approve an overnight advance replacement unit.
  • Advanced Equipment Replacement
    Our advance replacement allows for replacement units to be sent before the original unit has left your location. There will be no wait for repair or return of original equipment and we cover freight for the replacement as well as the return within this 1 year time frame.
  • Repair or Replacement for Life
    After the first year, and for as long as you own the equipment, if you experience an equipment failure, you can send the equipment back to OSI and we will repair or replace the equipment with the exact model, or a model with the same functionality within 7 days of receipt.

    Click here for the full terms of our warranty.

  • 100% Guaranteed Protection at an Affordable Price
    For guaranteed overnight next business day advance replacement SLAs, our OSInet Hardware Maintenance & Support alternative provides the 100% guaranteed protection your network requires at a very affordable price.

    Equipment Return Procedures