Ultra Reliable, Certified Server Memory from OSI Hardware

Download PDF

Ultra-Reliable, Certified Server Memory from OSI Hardware Delivers Big Value as Market Demand Jumps and Prices Climb

Strong Growth in the Server Sector is Driving Up DRAM Prices, Making the Case Even Stronger for OSI Hardware’s Competitively Priced Memory Modules

Data is everywhere and the rate at which it is being created is growing faster than ever. Artificial Intelligence, the Internet of Things (IoT), autonomous vehicles, and the global proliferation of cloud infrastructure platforms and hyper-scale datacenters are all giving a boost to server sales and the DRAM (Dynamic Random-Access Memory) memory which enables them to store and move data. Research firm IDC says worldwide server revenues soared 19.9% year over year to $17 billion in the third-quarter of 2017, with overall shipments up 11.1% to 2.67 million units.

As demand continues to outstrip supply, industry analysts such as Gartner predict prices will rise further, straining the capacity of the world’s top three server DRAM suppliers: Samsung, SK Hynix, and Micron. Despite anticipated production increases from within the white-hot sector, manufacturers and supply chain vendors eagerly anticipate higher average selling prices (ASPs) for the foreseeable future.

For OEMs and VARs, its welcome news that 2018 will see steady sales volume and upward pressure on revenues. For buyers, it adds to the never-ending challenge of improving infrastructure performance without breaking the budget.

However, there are steps executives and purchasing managers can take to sidestep these market forces in the newly energized server memory sector. As a long-time supplier of top-tier memory to thousands of enterprise customers, OSI Hardware has established an enviable track record of delivering ultra-reliable, quality tested DIMM (dual in-line memory module) products with a near-zero escape factor. The winning combination of world-class excellence, aggressive price points, and industry-leading fulfillment standards, has resulted in intense loyalty among buyers of the OSI-branded DDR, DDR2, DDR3 and DDR4 DIMM memory modules.

“We based our entry into memory entirely on meeting our objective of sourcing product that we could feel comfortable would compete on every level, across the entire sector,” says Christian Saunders, president and co-founder of OSI Global IT. “We’re not just shipping memory with among the highest quality standard in the industry, we’re providing the exact RAM installed by many of the leading server manufacturers, and at a price point 70% to 90% below OEM list.”

Attaining Certified Memory Status: Reliability, Stability, Testing
Establishing a footprint in the enterprise memory business is not a trivial undertaking, Mr. Saunders emphasizes. Beyond the imperative of safeguarding the trust OSI Hardware has earned over the years from thousands of clients, there is the challenge of meeting stringent pricing/quality expectations for new, mission-critical IT infrastructure products such as server memory.

Servers depend on their processors to efficiently use system memory to temporarily store the information in play, including the operating system, software applications – essentially all the data being stored and moved. To ensure optimal reliability of the server’s functions, the memory module must run efficiently and with near zero-error rates.

“We conducted exhaustive research to find the ideal partner,” Mr. Saunders states. “Of course, it’s possible to find suppliers offering cut-rate pricing but not from a manufacturer supporting the latest generation DDR4 (double data rate fourth-generation synchronous) DRAM specifications and with the quality assurance to guarantee the equivalent performance and reliability of higher priced components from OEM vendors.”

Manufactured by a Tier 1 world leader in design and fabrication, each OSI Hardware memory product is produced, tested and factory sealed in an ISO 9001-certified facility. Rigorous standards result in optimal performance, best in class power efficiency, and maximum data processing and burst access rates. All OSI-branded memory is backed by an unconditional lifetime warranty with next-day replacement.

Outperforming the OEM Memory Vendors
Since introducing OSI-branded modules in 2011 as an outgrowth of the company’s mainstay pre-owned router, switch, server, cabling and OSI Optics businesses, the memory marketplace has seen several transformations. Depending on supply and demand, the status of memory has fluctuated from being a scarcity component distributed through an often tightly controlled supply chain to a plentiful and ubiquitous commodity item.

As the fortunes of the memory category and the handful of companies that manufacture it have blossomed and waned, so too have prices.

“We’re seeing the market for server systems gaining significant momentum, which obviously ratchets up demand for high-capacity DRAM modules,” Mr. Saunders states. “Based on industry projections, we’re advising our customers that price increases will likely accelerate in the OEM memory market. Thanks to our strong supply chain, our commitment is to hold the line on pricing for our products by tightening margins.”

With the ongoing growth and maturation of the Third-Party Market (TPM) for IT hardware and maintenance services, enterprises are increasingly looking to non-OEM suppliers for better value. According to a recent review of account activity among OSI Global IT customers, this is becoming especially relevant in the sourcing of memory.

“The validity of buying from the secondary market and new products from third-party vendors has increasingly been recognized and tracked by Gartner and other analysts,” Mr. Saunders4 says. “Buyers are now recognizing that just because memory carries labels with Cisco, Dell, IBM, or Lenovo logos, they’re no different and certainly not superior to OSI Memory or any of our other carefully sourced private labeled offerings.”

OSI Hardware is a leading supplier of pre-owned, surplus and new IT infrastructure hardware for organizations seeking to break free from the constraints imposed by outmoded and selfserving OEM business practices. Our massive inventory of name brand routers, switches, servers, cabling and new OSI-branded fiber optical networking solutions and memory modules are consistently priced at 70% to 90% below OEM list price.

Our global reach and dedication to ensuring technology serves the business requirements of our customers has made us the “go-to” technology resource for clients here in the U.S. and Canada, and across the globe. We’re proud to be setting the pace with our branded OSI Memory from OSI Hardware, OSI Transceivers from OSI Optics, and best-of-breed IT maintenance services from Systain.

With over 30 years of experience and 600 international distribution centers, our expertise helps our customers avoid unnecessary expenditures, minimize complexity, and maximize the buying power of their IT budgets. Your choice of supplier is a key factor in optimizing your IT budget and maximizing the performance of your infrastructure. Let’s get to work.

For immediate product and pricing information, call 1-866-602-4674.

Quantifying the Bathtub Curve

Download PDF

Quantifying the Bathtub Curve

Measuring Your Capex Reduction and Delayed IT Expenditures
from Sourcing Hardware from OSI is Easy

– But Don’t Overlook the Time and Cost Savings Gained by Avoiding the Higher Failure Rates of New Equipment Burn-In

OEM Customers Used to Taking a Bath?
New components shipped by OEMs are generally expected to experience a 2% to 5% failure rate during their useful life. Due to several factors, the risks for failure are highest upon installation of new components and remain elevated during the “burn in” period. The Bathtub Curve reproduced below is to used in reliability engineering to define the levels of risk for hazard function (failure) during the lifecycle of a given component.

Universally accepted by systems engineers conducting lifecycle management in products in all industries, this visual representation describes failure probability across three phases:

Infant Mortality: Higher probability for early failures upon first use and burn-in period
Random: Flat or constant failure rate due to arbitrary causes of failure
Wear Out: Probability for failure increases due to expiration of design lifetime

The ‘Bathtub Curve’ timeline of failure
Hazard function (black solid line) incorporates rates of early failure (blue dotted line) with end of life wear-out failure (yellow dotted line), and continuous, unchanging random failure rates (red dotted line)

Unfortunately, highly granular failure rate information for new OEM hardware is generally unavailable beyond their published MTBF (Mean Time Between Failure) data. However, it is possible to gain insight into the average reliability of infrastructure equipment through category-specific analysis. For example, failure projections compiled by server manufacturers to qualify for federal/military contracts show that the highest expected failure points are hard drives, fans and power supplies. During the first three years, apparently manufacturers expect 1% to 5% of these components to fail during the first 3 years. Following this infant mortality phase, failure rates then stabilize at roughly 1% until the wear out/end of life phase begins, a tipping point which varies widely depending on the product.

If stakeholders in the procurement and maintenance of IT hardware are often unaware of the 2% to 3% failure rate of factory fresh gear, it’s understandable that they’d be equally surprised by the roughly .05% failure rate of pre-owned hardware. Of course, the factor that skews OEM data higher can be explained by the Bathtub Curve. By far the largest percentage of hardware failures occur during the first 30 days of installation. Whether shipped D.O.A. (not functioning straight out of the box) or due to catastrophic failure during the start-up and commissioning phase, “infant mortality” is a quantifiable failure risk in brand new, out-of-the-box network hardware.

 

Testing Identifies Problems, Avoids Failures

When making any purchase, as a consumer, IT manager, or procurement professional, buyers understandably have pre-conceived dependability expectations. Upon assuming ownership, when a product is “new” – fresh from the manufacturer and unused – it is presumed to be just beginning its useful life and expected to be trouble-free. Although this assumption of product integrity should hold true for infrastructure hardware, two factors are thought to play a role in compromising reliability.

The first are the practices governing the sourcing of components. Just three decades ago the bulk of consumer and business computer hardware was designed and manufactured in Silicon Valley and assembled domestically, mostly in Texas. Today, the vast majority of IT products are built with parts from China, Taiwan, the Philippines and Indonesia, and assembled in contract manufacturing facilities in the city of Shenzhen, China where it is estimated close to 90% of the world’s electronic devices are manufactured. Many tech industry analysts believe that the worldwide supply chain used by OEMs has introduced quality assurance issues, security vulnerabilities, and standardization challenges.

The second likely culprit are the testing protocols in use by virtually all OEM hardware contract manufacturers. For cost-saving and practicality reasons, it is estimated that only a percentage of name brand routers, switches, servers and consumer PCs are actually bench tested prior to OSIGlobalIT White PaWhite Pa White PaWhite Pa per per shipping. While this practice of spot-checking can undoubtedly be useful in discovering QA problems that are statistically significant, clearly it allows anomalies which can affect the failure of a single unit to pass undetected.

Due to the nature of pre-owned hardware, the standards for certifying the operational integrity of each component demands rigorous testing methodologies. While most vendors of secondary market hardware have a strong commitment to in-house bench testing, we believe our 15-point Inspection and Testing protocols are among the most demanding in the industry. All pre-owned switches, routers, servers and optics undergo intensive scrutiny by our Hardware Operations Engineers, using procedures based on industry accepted best practices.

OSI’s Network Operations Test Center
Each pre-owned, surplus, and ‘new in box’ unit is inspected, and bench tested twice prior to certification as “like new” and placed in OSI Global IT inventory

After performing dozens of diagnostic tests and reliability assessments, each unit is subject to meticulous inspection to confirm authenticity, certify that all parts are original, and eliminate units containing refurbished components or which may be counterfeit. By buying thoroughly tested, previously deployed hardware our customers avoid the risk, disruption, and outage costs associated with early failure. For the full list of our testing protocols, look for our white paper ‘A Look Inside OSI’s Lifetime Warranty’ or ask your OSI Account Representative to e-mail you a copy.

The result is an average RMA (return rate) of just .05%. Unlike many Third-Party Market (TPM) vendors offering 1-year or “limited” warranty, we provide a lifetime repair or replacement warranty. This “true” Lifetime Warranty coverage applies to all pre-owned, surplus and new-in-box hardware components sold by OSI Hardware, OSI Optics, and which qualify under our Systain IT Maintenance support programs. To maintain the highest performance standards possible, we do not sell refurbished hardware or replace any components in the units we inspect with non-OEM parts.

In the event of a failure within the first year, immediately upon notification our technical engineering support team will troubleshoot the issue until resolution or immediately approve an overnight advance replacement unit. By providing a level of support and responsiveness beyond standard OEM warranties, we consistently solve problems more quickly and help our clients avoid costly downtime and disruption of core business functions. Thereafter, should a failure occur, repair or replacement is included under the OSI Lifetime Warranty which covers all products purchased from OSI by the end-user.

True Lifetime Warranty

OSI Hardware OSI understands that network uptime is mission critical for any business, and our warranty is designed with that in mind. OSI offers a true lifetime warranty on all used and unused equipment.

Dedicated Technical Support

If you experience an equipment failure within one year of purchase, our technical engineering support team will either solve your problem over the phone with a sense of urgency or approve an overnight advance replacement unit.

Advanced Equipment Replacement

Our advance replacement allows for replacement units to be sent before the original unit has left your location. There will be no wait for repair or return of original equipment and we cover freight for the replacement as well as the return within this 1-year time frame.

Repair or Replacement for Life

After the first year, and for as long as you own the equipment, if you experience an equipment failure, you can send the equipment back to OSI and we will repair or replace the equipment with the exact model, or a model with the same functionality within 7 days of receipt. Click here for the full terms of our warranty.

100% Guaranteed Protection at an Affordable Price

For guaranteed overnight next business day advance replacement SLAs, our OSInet Hardware Maintenance & Support alternative provides the 100% guaranteed protection your network requires at a very affordable price.

OSIHardware_logofullTransparent

About OSI Hardware

OSI Hardware is a leading supplier of pre-owned, surplus and new in-box IT infrastructure hardware for organizations seeking to break free from the constraints imposed by outmoded and self-serving OEM business practices. Our expertise and strong partnerships within the secondary market empowers our customers to avoid unnecessary expenditures, minimize complexity, and maximize the buying power of their IT budgets. OSI Hardware’s massive inventory of name brand routers, switches, servers, optics and cabling manufactured by Cisco, Juniper, Brocade and dozens of other vendors are consistently priced at 10% to 40% less than any available OEM price discounts. Our global reach and dedication to ensuring technology serves the business requirements of our customers has made us the “go-to” technology resource for clients here in the U.S. and Canada, and across the globe.

For more information, call 1-866-602-4674 or visit www.osihardware.com.

A Look Inside OSI’s Lifetime Warranty

Download PDF

A Look Inside OSI’s Lifetime Warranty

Our Comprehensive Inspection and Testing Protocols for Pre-Owned OEM Hardware

Every product we ship undergoes an extensive inspection by certified network technicians, ensuring among the lowest failure rates in the industry

Over the past decade the secondary market for network and data center hardware has changed significantly. Today an estimated $3 to $4 billion of pre-owned and surplus Cisco equipment is purchased annually by astute buyers intent on driving down costs and reducing waste. Much of the motivation to add pre-owned hardware to IT infrastructure is to reap the enormous cost savings. However, there are other fiscal advantages, including the measurable savings of reducing outages and the resultant downtime and lost productivity caused by frequent hardware upgrades and IOS software updates.

Infrastructure Valhalla: Reduced Costs While Lowering Risk

New components shipped by OEMs typically experience a 2% to 3% failure rate. This surprisingly high statistic is largely due to units which arrive with defects requiring immediate return or which fail during the “burn in” period. The “bathtub curve” widely used in reliability engineering demonstrates that the greatest risks of hazard function (failure) occur during the early failure phase. Over the expected useful lifecycle of equipment, the failure rate drops significantly following the “infant mortality” period and remains lower and constant due to unpredictable Random Failures. Toward the End-Of-Life of hardware, the failure curve rises again due to wear-out failure, an eventuality quantified by the manufacturer’s published Mean Time To Failure (MTTF) projections.

OSI Hardware’s quality inspected and tested hardware helps our customers avoid the risk, disruption, and outage costs associated with early failure. All pre-owned switches, routers, servers and optics undergo a rigorous 15-point Inspection and Testing procedure based on industry accepted best practices. By buying thoroughly tested, previously deployed hardware certified to be in “like new” condition by OSI technicians, early failure risk factors have largely been burned out or removed.

The result is an average RMA (return rate) of just .05%. Unlike many Third-Party Market (TPM) vendors offering 1-year or “limited” warranty, we provide a lifetime repair or replacement warranty. This “true” Lifetime Warranty coverage applies to all pre-owned, surplus and new-in-box hardware components sold by OSI Hardware, OSI Optics, and which qualify under our Systain IT Maintenance support programs. To maintain the highest performance standards possible, we do not sell refurbished hardware or replace any components in the units we inspect with non-OEM parts.

In the event of a failure within the first year, immediately upon notification our technical engineering support team will troubleshoot the issue until resolution or immediately approve an overnight advance replacement unit. By providing a level of support and responsiveness beyond standard OEM warranties, we consistently solve problems more quickly and help our clients avoid costly downtime and disruption of core business functions.

The protocols followed by OSI’s in-house engineers are a direct outgrowth of our expertise and countless manhours inspecting and testing OEM equipment sourced from the domestic and global secondary market. In addition to running dozens of diagnostic tests and reliability assessments, every item is subject to meticulous inspection to confirm authenticity, certify that all parts are original, and eliminate units containing refurbished components or which may be counterfeit. Following bench testing (performed twice), only optimal “like new” condition hardware is placed into inventory.

“We provide a true lifetime warranty on every product we sell – including all pre-owned, surplus, new-in-box, and OSI-branded optics and memory”

Christian Saunders, CEO and co-founder

The OSI True Lifetime Warranty

Despite the growth of the Third-Party Market as a source of pre-owned hardware and strategic alternative to purchasing new OEM products, there continue to be widely divergent business practices among secondary market vendors. This is especially true in the standards applied to return and replacement coverage. According to industry analysts such as Gartner and Forrester, many organizations reallocate IT budget to TPM suppliers in reaction to OEM End-Of-Life policies and “limited” warranty coverage which typically falls years short of the manufacturer’s own MTTF data.

Many buyers may find that after having committed to a hybrid strategy of supplementing OEM procurement with TPM-sourced hardware, there are warranty restrictions and replacement limitations in place. Obviously, this can diminish actual cost savings and erode confidence in the supplier. Our approach is to simplify the entire warranty process with a comprehensive and fair-minded policy:

True Lifetime Warranty

OSI Hardware OSI understands that network uptime is mission critical for any business, and our warranty is designed with that in mind. OSI offers a true lifetime warranty on all used and unused equipment.

Dedicated Technical Support

If you experience an equipment failure within one year of purchase, our technical engineering support team will either solve your problem over the phone with a sense of urgency or approve an overnight advance replacement unit.

Advanced Equipment Replacement

Our advance replacement allows for replacement units to be sent before the original unit has left your location. There will be no wait for repair or return of original equipment and we cover freight for the replacement as well as the return within this 1-year time frame.

Repair or Replacement for Life

After the first year, and for as long as you own the equipment, if you experience an equipment failure, you can send the equipment back to OSI and we will repair or replace the equipment with the exact model, or a model with the same functionality within 7 days of receipt. Click here for the full terms of our warranty.

100% Guaranteed Protection at an Affordable Price

For guaranteed overnight next business day advance replacement SLAs, our Systain Hardware Maintenance & Support alternative provides the 100% guaranteed protection your network requires at a very affordable price.

OSIHardware_logofullTransparent

About OSI Hardware

OSI Hardware is a leading supplier of pre-owned, surplus and new in-box IT infrastructure hardware for organizations seeking to break free from the constraints imposed by outmoded and self-serving OEM business practices. Our expertise and strong partnerships within the secondary market empowers our customers to avoid unnecessary expenditures, minimize complexity, and maximize the buying power of their IT budgets. OSI Hardware’s massive inventory of name brand routers, switches, servers, optics and cabling manufactured by Cisco, Juniper, Brocade and dozens of other vendors are consistently priced at 10% to 40% less than any available OEM price discounts. Our global reach and dedication to ensuring technology serves the business requirements of our customers has made us the “go-to” technology resource for clients here in the U.S. and Canada, and across the globe. Let’s get to work.™

For more information, call 1-866-602-4674 or visit www.osihardware.com.

From the Trenches: Darren’s Story

Download PDF

From the Trenches:
Darren’s Story

True Tales Pulled from OSI’s Customer Files

Customer Problem: Unexpected Late-Night Network Outage Due to Dead Cisco 6500 Ethernet Module

Solution: 10:30pm Red Eye from LAX to Philly, a 2-Hour Rental Car Drive, and a Datacenter Parking Lot Hand-Off of Two WS-X6716-10GE-3Cs

Who do you call when a server blade goes down at 8:00pm Eastern time Monday night and half the network running your customer’s VMWare applications is dark?

Monday evening, February 12th, 2018 | 5:38pm Pacific time

Darren Nevolo, OSI Hardware Senior Account Executive, and his wife Shani are preparing dinner for their three children. It’s been a relaxing weekend following months of turmoil. Just scant weeks ago their hometown not only endured California’s largest wildfire in recorded history but suffered a devastating body blow from a deadly flood triggered by monsoon-like rains. Unseasonably warm and sunny late winter weather have provided a welcomed respite for the young family.

Across the kitchen, Darren’s Samsung Galaxy Note 8 lights up: “What are the odds of you getting us a WS-X6716-10GE line card in a handful of hours? It’s for our partner Ironton. They are in a pinch and have no spare.”

The text is from Frank Clements, Director of Engineering at PenTelData, an ILEC serving Pennsylvania and New Jersey with over 9,000 miles of fiber optic cabling. The dark network is located in the data center of Ironton Global. A wholly owned subsidiary of Ironton Telephone Company, the firm operates a massive state-of-the-art fiber optic infrastructure and 60 Points of Presence throughout both PA and NJ. There’s a lot at stake; the 107-year old, family-owned CLEC has an unblemished track record of over a century of uninterrupted service to the residents of Lehigh Valley in eastern Pennsylvania.

Asking his wife to keep an eye on the marinara sauce simmering on the cooktop, Darren immediately dials PenTelData to delve into the problem more deeply. The issue is a blade server that went down 20 minutes ago. Intensive troubleshooting identified the culprit: an Ethernet module purchased only a few months ago from an OSI Hardware competitor had suddenly gone south.

With all eastern seaboard parts warehouses shuttered until dawn and no replacement WS-X6716-10GE-3C modules in sight, it promised to be a long night and a very rough morning ops meeting at PenTelData.

“Whaddya say, Darren? Can you guys help us out?”

Having travelled over 250,000 miles annually during his 12-year career at OSI, Nevolo knew PenTelData’s infrastructure well. He’d been working with the firm for several years, providing pre-owned WS-X6704-10GE network modules for their Cisco 7606s, saving the frugal but by-the-book firm hundreds of thousands.

Have WS-X6716-10GE-3C Modules, Will Travel

“You just never know when a component will go bad. But taking care of the customer makes everyone feel good.”
– Darren Nevolo

Airline ticket from LAX to PHL purchased 90 minutes prior to departure

Cost: Definitely over Darren’s travel voucher allowance.

Value to customer having network restored just in time: Priceless

A Bay-area transplant before he relocated to the “Silicon Beach” community of Santa Barbara, Darren felt at home with the regional telecom’s approachable but technically-savvy network engineers in Ironton and Lehigh. One of the fastest growing metropolitan regions in the nation, the area is a unique blend of rural values and big city astuteness. Recently Lehigh Valley was ranked as a top pick to locate finance and IT operations by Fortune Magazine.

“These boys know their stuff,” he’d commented to Christian Saunders, OSI Global IT’s CEO and co-founder, when he returned from his first visit. “They’re all over the latest cloud scaling stuff and they run a local exchange with an eye for detail that puts the national players to shame.”

A tight-knit family business, Ironton Telephone is a lot like the Lehigh Valley itself – just about everyone knows your business and you can count on your true friends and business associates to always have your back. Now they needed a miracle and they were counting on OSI to come through.

Logging on to OSI Hardware’s NetSuite inventory database from his home office computer, it looks like everyone is in luck.

“We’ve got six WS-X6716-10GE line cards in stock”, he found himself telling Christian a few minutes later, having pulled his old friend and boss away from family dinner. “We gotta help these guys. Can you meet me at the shop in half an hour? I’m going to hop a red-eye out of LAX the second they give me the green light.”

“Let’s do it,” was the immediate response as the call abruptly ended.

“Damn, he’ll probably be in the stockroom before I hit the 101”, Darren thought as he searched his mind for the precise explanation he’d unpack for Shani in just a few moments. Ten minutes later at the usually bustling 606 Olive ops center, Christian is handing him the sealed units wrapped in static-resistant poly.

“Here, take two and go,” Christian says. “We’ll catch up with the paperwork later.”

“Good thinking,” Darren agreed. “They still won’t have a spare after installing the replacement. Wait!”, he says freezing. “I don’t yet have definitive approval for the quote from PenTel.”

Just then his Note 8 lit up with a text. It was a “go”.

“Good night and safe travels”, Christian said, slapping him on the shoulder. “You rule.”

“Working at a place where the CEO drops his fork at 6:30 on Monday night and rushes down to open up the shop, now that rules”, Darren says to Shani as he jams a few shirts, a light jacket, and his laptop into a backpack.

ID, What ID? I Have to Fly Now

Ninety- minutes later he’s parked in an LAX parking structure and sprinting over to the American Airlines check-in counter.

LAX TSA Security Screening,
9:52pm “I bet that pasta sauce was fantastic,” Darren thinks ruefully as he waits in line.


“You’re all booked in and departing in 18 minutes, Mr. Nevolo,” says the friendly AA counterperson. “Now if I can just confirm your identify with a photo ID, you can board immediately.”

“Photo ID, photo ID”, he mutters opening his wallet. A mental image of handing his California driver’s license to Christian back at the shop two hours ago flashes before him. “He needed it to book my ticket online. And I forgot to get it back!”

“Wait, I may still have my old one with the outdated address. Yes!”, he shouts, pulling it from a little used corner of his wallet. “Another improbable hurdle dodged,” he thinks with relief.

Four hours and thirty-seven minutes later the Airbus A321 is touching down in Philly. As he maneuvers the rented Altima onto the nearby 248, he thanks the early morning hour for its virtually traffic-free condition. Arriving in Palmerton, 82 miles north-northwest of Philly spot on at 9:00am, he pulls up into the darkened PenTelData parking lot. He’s greeted in the lobby by Frank, the worried Director of Engineering who’d sent the last-ditch text message last night, but seemingly days ago.

Headquarters of Ironton Global

Located in the heart of bucolic Lehigh Valley where they do cloud communication the old-fashioned way: reliable, simple & affordable

“Man, it’s good to see you!” he exclaims. “We need to drive over to the Ironton Global HQ on Mauch Chunk Road in Coplay,” he says visibly relieved.

“Mauch Chunk Road,” Darren contemplates. “You can’t make this stuff up!”

Twenty minutes later they’re in front of Ironton’s offices. Gary Yencho, the top ops guy meets them just outside the front door. He’s definitely expecting them and the WS-X6716-10GE.

Yencho reaches out to shake his hand, “You are a lifesaver,” he says guiding them toward the datacenter.

“We bought these switches from, uh, one of your competitors. Well, you know who I mean,” he says tersely. “When this one went down, we reached out to them, and – nothing. Totally M.I.A. on us and that was not cool.”

After some small talk and sharing a few outage war stories, Darren is back in the Altima, blasting the heater and contemplating the journey back to Santa Barbara. He glances at his watch: 7:47am east coast time. “It’s almost 8am back home,” he thinks. The sights and smells of Brian Charrette’s freshly baked artisanal bread and a pan of crispy bacon frying in the OSI breakroom kitchen flood his imagination.

“They’ll be on the phones in two hours,” he muses. “I’m going to text Christian and let him know the customer is back up and that I’ll probably need some jet lag sleep before I get in the office Wednesday morning.”

The next day an email from Gary pops up on his Note 8:

Good Morning Darren,
We did bring the network up yesterday early evening. The good news is that you brought 2 blades, bad news is one blade failed – Was in service several hours. Currently, the status light illuminates red, flashes to green and then goes dark. This repeats and does not return to active. I was waiting for California time zone before calling you. Give me a call at your convenience regarding this.

Also, your response was the best advertisement for OSI and your commitment to customer service. Ironton is very appreciative and is happy to add OSI to our preferred vendor list.
Talk to you soon.

Regards,
Gary Yencho Supervisor,
Network Operations
Ironton Telephone Company

Waiting for the flight home A refreshment at Rock & Brews at LAX. “The customer support road has many twists and turns, and occasionally, a boilermaker,” Darren says to himself, dreaming of a long nap and some delicious homemade marinara sauce.

Waiting for the flight home

A refreshment at Rock & Brews at LAX. “The customer support road has many twists and turns, and occasionally, a boilermaker,” Darren says to himself, dreaming of a long nap and some delicious homemade marinara sauce.

OSIHardware_logofullTransparent

About OSI Hardware

OSI Hardware is a leading supplier of pre-owned, surplus and new in-box IT infrastructure hardware for organizations seeking to break free from the constraints imposed by outmoded and self-serving OEM business practices. Our expertise and strong partnerships within the secondary market empowers our customers to avoid unnecessary expenditures, minimize complexity, and maximize the buying power of their IT budgets. OSI Hardware’s massive inventory of name brand routers, switches, servers, optics and cabling manufactured by Cisco, Juniper, Brocade and dozens of other vendors are consistently priced at 10% to 40% less than any available OEM price discounts. Our global reach and dedication to ensuring technology serves the business requirements of our customers has made us the “go-to” technology resource for clients here in the U.S. and Canada, and across the globe.

For more information, call 1-866-602-4674 or visit www.osihardware.com.