A Bay-area transplant before he relocated to the “Silicon Beach” community of Santa Barbara, Darren felt at home with the regional telecom’s approachable but technically-savvy network engineers in Ironton and Lehigh. One of the fastest growing metropolitan regions in the nation, the area is a unique blend of rural values and big city astuteness. Recently Lehigh Valley was ranked as a top pick to locate finance and IT operations by Fortune Magazine.
“These boys know their stuff,” he’d commented to Christian Saunders, OSI Global IT’s CEO and co-founder, when he returned from his first visit. “They’re all over the latest cloud scaling stuff and they run a local exchange with an eye for detail that puts the national players to shame.”
A tight-knit family business, Ironton Telephone is a lot like the Lehigh Valley itself – just about everyone knows your business and you can count on your true friends and business associates to always have your back. Now they needed a miracle and they were counting on OSI to come through.
Logging on to OSI Hardware’s NetSuite inventory database from his home office computer, it looks like everyone is in luck.
“We’ve got six WS-X6716-10GE line cards in stock”, he found himself telling Christian a few minutes later, having pulled his old friend and boss away from family dinner. “We gotta help these guys. Can you meet me at the shop in half an hour? I’m going to hop a red-eye out of LAX the second they give me the green light.”
“Let’s do it,” was the immediate response as the call abruptly ended.
“Damn, he’ll probably be in the stockroom before I hit the 101”, Darren thought as he searched his mind for the precise explanation he’d unpack for Shani in just a few moments. Ten minutes later at the usually bustling 606 Olive ops center, Christian is handing him the sealed units wrapped in static-resistant poly.
“Here, take two and go,” Christian says. “We’ll catch up with the paperwork later.”
“Good thinking,” Darren agreed. “They still won’t have a spare after installing the replacement. Wait!”, he says freezing. “I don’t yet have definitive approval for the quote from PenTel.”
Just then his Note 8 lit up with a text. It was a “go”.
“Good night and safe travels”, Christian said, slapping him on the shoulder. “You rule.”
“Working at a place where the CEO drops his fork at 6:30 on Monday night and rushes down to open up the shop, now that rules”, Darren says to Shani as he jams a few shirts, a light jacket, and his laptop into a backpack.
ID, What ID? I Have to Fly Now
Ninety- minutes later he’s parked in an LAX parking structure and sprinting over to the American Airlines check-in counter.