Join the Team!

 

OSI Global IT is a Gartner recognized industry leader in providing enterprise hardware equipment and services to a wide range of clients and industries around the world. We’re proudly owned and managed by our original founders and our guiding focus is on doing the right thing for our customers in every transaction and offering unparalleled customer service.

Open Positions

Sales Team

Account Executive

Position: Account Executive

Location: Southern California; New York Metropolitan Area; Remote

Date: Sept 1st, 2021

Position Overview:

As we continue to develop our Systain service offering, we are looking to add to our team of Senior Account Managers. This role is responsible for managing their own book of business within the OSI portfolio of product and service offerings and ensuring the continued growth of the business. This role is suited for those with prior experience with outside sales and a strong desire to drive revenue goals and compensation.

Job Requirements & Expectations:

  • Actively seek out and engage prospective clients via phone, email, and social media channels
  • Develop long term client relationships; sell both “wide and deep”
  • Conduct client scoping conference calls and presentations
  • Learn and use our CRM and sales technical stack tools to develop relationships with prospective clients and existing customers
  • Achieving and exceeding performance metrics, including meetings scheduled, opportunities created, and ultimately deals closed

Experience & Qualifications:

  • Prior experience in an outside sales role
  • Comfortable selling technology solutions to senior level leaders
  • Bachelor’s degree, preferred
  • Fluency in the English language required
  • Familiarity with MS Office suite of tools (Outlook, Word, Excel)
Business Development Representative

Position: Business Development Representative

Location: Southern California; New York Metropolitan Area; Remote

Date: April 1st, 2021

Position Overview:

As we continue to develop our Systain service offering, we are looking to add a Business Development Representative to our team. This role will assist the Account Executive teams with their marketing and prospection activities and help to grow the pipeline of new clients for OSI. Ultimately, this role is suited for individuals looking to grow into an Account Executive role at OSI and manage their own territory and client base.

Job Requirements & Expectations:

  • Actively seek out and engage prospective clients via phone, email, and social media channels
  • Coordinate and participate in client scoping conference calls and presentations
  • Learn and use our CRM and sales technical stack tools to develop relationships with prospective clients and existing customers
  • Achieving and exceeding performance metrics, including meetings scheduled, opportunities created, and ultimately deals closed

Experience & Qualifications:

  • Strong desire to work in a “hunter” sales role and a career in sales
  • Comfortable selling technology solutions to senior level leaders
  • Bachelor’s degree, preferred
  • Fluency in the English language required
  • Familiarity with MS Office suite of tools (Outlook, Word, Excel)

Services Team

Systain Operations Associate

Position: Systain Operations Associate

Location: Southern California; New York Metropolitan Area; Remote

Date: October 5, 2021

Position Overview:

As we continue to develop our Systain service offering, we are looking to add additional members to our Systain Operations team. This role is one of the most crucial roles in our service delivery model and is a key part of ensuring our customers receive the service they need. Your role would include actively working with our helpdesk, partners, field engineers, and distributed supply chain to ensure that service is proceeding as anticipated.

Job Requirements & Expectations:

  • Function as the first line of customer support on the Systain support path.
  • Active involvement and participation in service call ticket flow, including insuring customers’ needs are met, partners and field engineers are performing as required, and spare parts are being dispatched from the correct facility.
  • Ability to proactively manage tickets and resolve issues as they arrive with minimal supervision.
  • Collaborate with both in house and external technical, supply chain, and logistics resources to ensure service delivery obligations are being met.
  • Work closely with the Administrative and Supply Chain teams to ensure Systain contracts are implemented properly.

Experience & Qualifications:

  • Bachelor’s degree, preferred
  • Fluency in the English language required. Spanish language proficiency, preferred
  • Familiarity with MS Office suite of tools (Outlook, Word, Excel)
  • Ability to work overtime and flexible shift scheduling
Senior Technical Engineer

Position: Senior Technical Engineer

Location: Southern California; New York Metropolitan Area; Remote

Date: January 15, 2021

Position Overview:

As we continue to develop our Systain service offering, we are looking to add to our internal technical team. This role is responsible for providing technical support on enterprise level data center hardware, including server and storage products from the following OEM’s: Brocade, CISCO, DELL, EMC, HP, IBM, NetApp. This role is suited for those with prior experiencing in diagnosing and repairing enterprise hardware and would like to expand their technical skills and work on a wide range of products and issues.

Job Requirements & Expectations:

  • Provide remote technical support to customers by assisting with error log collection and review, troubleshooting, and advanced hardware diagnostics
  • Develop technical action plans to resolve hardware and configuration issues and effectively communicate them to both customers and field engineers within OSI’s SLA commitments
  • Function as part of the escalation path and remote support team for both customers and field engineers
  • Assist customers and partners with monitoring solution implementations (both native and third party)
  • Responsible for creation and review of action plan library, troubleshooting processes, and internal knowledge base contributions

Experience & Qualifications:

  • 3 years prior experience in providing onsite and remote hardware support for the above OEM platforms
  • OEM technical certifications and competency certificates, preferred
  • Strong interpersonal and customer-facing communication skills required
  • Ability to understand and navigate time sensitive technical situations with strong problem-solving skills
  • Bachelor’s degree, preferred
  • Fluency in the English language required
  • Familiarity with MS Office suite of tools (Outlook, Word, Excel)

Systain Success Manager

Position: Systain Success Manager

Location: Southern California; New York Metropolitan Area; Remote

Date: December 1st, 2020

Position Overview:

As we continue to develop our Systain service offering, we are looking to add a Systain Success Manager to our team. This role is one of the most crucial roles in our service delivery model and is a key part of ensuring our customers receive the service they need. Your role would include actively supervising our helpdesk, partners, field engineers, and distributed supply chain to ensure that service is proceeding as anticipated and as our first line of escalation and resolution as required.

Job Requirements & Expectations:

  • Active involvement and participation in service call ticket flow, including insuring customers’ needs are met, partners and field engineers are performing as required, and spare parts are being dispatched from the correct facility.
  • Ability to proactively manage tickets and resolve issues as they arrive with minimal supervision
  • Function as the first line of customer on the customer escalation path
  • Participate in the Systain reporting process, for both internal metrics and customer facing reporting requirements
  • Work closely with the Administrative and Supply Chain teams to ensure Systain contracts are implemented properly

Experience & Qualifications:

  • Bachelor’s degree, preferred
  • Fluency in the English language required. Spanish language proficiency, preferred
  • Familiarity with MS Office suite of tools (Outlook, Word, Excel)
  • Ability to work overtime and flexible shift scheduling

Operations Team

Operations Network Technician

Position: Operations Network Technician

Location: Santa Barbara, CA

Position Overview:

We have an opening for an Operations Network Technician. Looking for an individual with a great work ethic and a team player. Some experience preferred with configuring/testing switches, routers, wireless, and other networking equipment. The ideal candidate would be a pro-active self-starter, able to work in a fast-paced environment under pressure and with a sense of urgency. Attention to detail, ability to clearly communicate work status and/or issues with the team.

Job Requirements & Expectations:

  • Configure, test, and troubleshoot Cisco, Juniper, HP and other platforms of networking equipment for inventory and sales orders
  • Clean equipment for testing and thoroughly inspects for any cosmetic damage or Part ID identification validity
  • Accurately log equipment attributes and test logs in ERP module
  • Assist and communicate with customers, vendors, and company sales personnel regarding equipment issues and tech support, as needed
  • Interface and maintain communication per task with all departments in Operations, Purchasing, Admins, Sales and Management, as needed
  • Maintain safe, clean, and organized work area
  • Perform other related duties as required and help other departments as needed

Experience & Qualifications:

  • Ability to use a personal computer and other software including, but not limited to Microsoft Outlook, Word, and Excel
  • Preferred knowledge in Cisco, Juniper, HP, Dell, and some Server/Storage
  • Ability to lift and move packages weighing up to 50 pounds
  • Ability to understand and navigate time sensitive technical situations with strong problem-solving skills
  • Accurately follow instructions and retain information quickly
  • Ability to work in fast-paced and collaborative environment
  • Effective communication skills face-to-face, email, and on the phone
  • Establish priorities, be organized, work independently and as part of a team, and proceed with objectives without supervision